The basics of communication are used mainly in non-university qualifications and without leadership or presentation tasks, often heavily neglected. The importance of communication methods and strategies in the profession is one for the most professional groups in the area of soft skills. The basics of communication, whose rules and backgrounds, neglected often especially in non-university qualifications and without leadership or presentation tasks. The training of communicative abilities, so that the author thinks the linguistic expression, as well as the appropriate choice of, on types of communication agreed formulations as also the use of whole, communicated by the verbal and non-verbal information, is, apart from specific humanities disciplines, carried out mostly only in very low mass. The University, as well as in the operational training these basic skills are not explicitly trained.

Even in educational training here as there are in favour of other themes, communication skills not accordingly expanded. These facts suggest the realization of casual observer that these skills for a successful professional everyday are enough from distress, or at least not important. The following examples should contribute to the refutation of this thesis: the daily success in many professions depends on the successful communication with clients, colleagues, suppliers or supervisors. This communication is also always the so-called Small Talk to a smaller or larger extent. The sheer number of literature on this topic shows that here is a lack of information or skills.

One of the biggest problems but is often greatly underestimated importance this seemingly extraneous conversation. There is no psychological studies to the use of small talk to discover. Appropriately designed communication can here a necessary basis be for the success. “Example 1: consider the question, how is the weather?” would be just an empty phrase and actually meaningless? FAR FROM! An everyday example: the question of the weather. Usually considered phrase of courtesy and now often embezzled, the question represents a very good opportunity after the weather, to be aware of a possibly unconsciously existing malaise due to bad weather and therefore to minimize the impact on the following conversation.