Tag Archives: hardware & software

Heraeus Organization

Exagon Kerpen analyzed typical operational weaknesses in the ITSM organization with often far-reaching consequences for the quality of service, 09.03.2010 – although in the public discussion to IT service management the cross-cutting themes dominate, are in many cases the actual potential to improve performance in the supposed details. So had determined Exagon consulting in a recent survey, that a clear majority of the company sees the greatest difficulties in operational shortcomings. You may find that Slayer can contribute to your knowledge. At the same time, they assess the removal of detailed problems as a very difficult task because these weaknesses often as hard to reveal. Exagon – Managing Director Joachim Fremmer has analysed six indications of typical weaknesses in the ITSM organization with often very far-reaching consequences for the quality of service from the perspective of its consulting practice: 1 the roles of employees are provided with unclear responsibilities. As a result lost the necessary control over processes and it can Situations even escalate, because the required in daily practice decisions by vaguely defined responsibilities not timely or requirements are made.

2. the task assignment has redundancies. Accruals in the tasks of duplication or contradictory decisions that adversely affect the quality and availability of the IT processes arise due to insufficient. 3. no adequate transparency of responsibilities for the users. IT service management is complex, it is more important for users to be able to speak the right ITSM representative in case of need the shortest route. Otherwise creates a long, reducing productivity, and more annoying search process where the problem might be lands with false and less qualified people at the end. 4.

lack of collusion result in parallel projects on similar topics. A special form of inadequate job boundaries and responsibilities is reflected in the realities of multi project management. It has thus on significant weaknesses, because due to missing agreements and comprehensive planning, individual organizational units develop a high momentum and there always measures be started again, which overlap with projects elsewhere in the ITSM organization. This binds unnecessary resources and budget. 5. different language by deviant understanding. The core topics in their elemental facets not for everyone involved are clearly defined, there in the tasks and processes understanding difficulties with potentially very far-reaching consequences. But the need for a matching basic understanding is so logical, so often is in practice, however, violated and even more serious affects a different language in communication. 6. no transfer of information between all those involved. Typically Division of labour organisation the flow of information must be managed along each IT process, especially when dealing with more complex processes. Against this principle is however continuously violate, as a consequence, the organization with delays, duplication of work and avoidable errors will be charged. In particular at the transfer points for the tasks is therefore defined procedure to make sure that there is no loss of information. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects.

Christian Nowitzki Services

underground8 and Intellicomp sign distribution agreements Sailauf, may 28, 2008 – Intellicomp, value added distributor (VAD) in enterprise security, has further expanded its security product portfolio. In the framework of the distribution agreement with underground8 of VAD, the entire security product line sells limes MF (managed firewall), AS (anti-spam) and TS (traffic shaping) of underground8 and provides efficient pre and post sales activities. The marketing of solutions via the more than 300 reseller partner of Intellicomp in Germany. At the same time, the company announced the massive expansion of its network operating Center (NOC). In the course of the distribution agreement, Intellicomp will actively support its reseller partners with qualified pre-sales measures, telephone and email support, help desk, and technical training in the marketing of security solutions.

Especially when the distribution of the appliance maintenance contracts guaranteed supplemental Intellicomp and services, the is with the underground8 CarePack services cover: from the hardware replacement within four hours to 24 x 7 support contracts. With the network security, Intellicomp underground8 appliance systems addressed in particular the security needs of the SME market in Germany through its reseller partners. Many of the small and medium-sized enterprises can meet the threats resulting from the explosion of daily attacks from the Internet, not effective. Reasons for this are often lack of budget, to little personal or missing knowledge. The combination of cheap security appliances and value-added services, as well as individual advice by our local reseller partner, we can offer comprehensive security solutions at attractive conditions on the SME market.

Thus we are fulfilling the requirements of SMEs with respect to their security needs exactly”, explains Christian Nowitzki, Managing Director of Intellicomp. Gunther Wiesauer, CEO of undeground8, adds: with Intellicomp, we have gained a VAD Distributor, as a highly qualified Specialist in the field who is enterprise security and further strengthened our position on the German market. We look confidently on a cooperation with a partner that optimally supports our security solutions through value added services for the channel. ” Network operating Center with extending its security product portfolio expanded at the same time Intellicomp has announced the expansion of its NOC, to prevent any shortages. So the VAD will offer in the future your own Web conferences including MCU services through the data center. Also, the services related to ASTARO and underground8 firewall systems are significantly expanded. Among other things, the expansion of capacity of the ASTARO command center on up to 300 linked systems, as well as the connection of the Intellicomp-NOC managed firewalls offered by underground8 is planned. About Intellicomp: Intellicomp was founded in 2004 as a consulting company by Christian Nowitzki. The goal was systems integrators in the area of archiving and securing business advisory support. Since then has Intellicomp to a value added distributor developed and advises not only, with the aim to depict the resulting solutions in its portfolio system houses, but also producers in the implementation of legal requirements in Germany.

B-tix GmbH Expands Offer BiPRO-software

Known as a specialist service provider and network of experts for BiPRO standards the b-tix GmbH complements her BiPRO software now. Nettetal, December 9, 2009 on the standards of BiPRO e. V. By the same author: Dustin Moskovitz. can be like E.g. the conclusion of a contract of insurance between independent brokers business processes and optimize insurance companies. For this purpose, their systems based on State of the art technologies are interconnected.

This show BiPRO standards is extremely powerful and flexible, but also diverse and complex the entry barriers are high. By knowing, the b-tix GmbH to the ability to do has developed already a successful services, which facilitates the entry into application of BiPRO standards. In addition to BiPRO Starter workshops and coaching of BiPRO, the company offers developer training for a quick start in the BiPRO-programming. Our customers speak about several weeks of time savings due to our workshops and trainings”so Markus Heussen, Managing Director of b-tix GmbH, co-founder of BiPRO initiative and Deputy Chairman of the Standardization Committee of the BiPRO e. V.

To further simplify the work with BiPRO standards, the company now extended its range to BiPRO-software and thus fills a gap in traditional tools. Because known XML Web service environments such as Apache Axis2 and CXF, swing or Metro the BiPRO WS-Policy specification of standard 270 mostly do not support or only incompletely. Such a WS-Policy is part of the BiPRO interface description of an insurance company. It is used to set binding rules for data exchange between the parties. So, such as mandatory fields and dependencies be defined with her. Plug & play: Install. Configure. Validate. The BiPRO WS-Policy validator checks the incoming on the BiPRO interface of the insurer data automatically based on the rules there deposited. The rules change automatically detects the validator for this and adjusts accordingly. The submitted data of the intermediary meet the rules for the data exchange of the insurer not, for example, because required information is missing or dependencies are not met, the BiPRO WS-Policy validator automatically cancels the processing and generates a BiPRO compliant error message. Only if all rules are met, it forwards the data to the actual BiPRO service for processing. The BiPRO WS-Policy validator can immediately including related manuals and complete program code in the b-tix GmbH. For more information on the Internet at. About b-tix GmbH, the b-tix GmbH is a company with core competence BiPRO. As a network of experts, it bundles Know-How around the standards of BiPRO e. V., provides specialized services and support services, and develops software for BiPRO standards. The company was founded by Markus Heussen, co-founder of BiPRO initiative, Deputy Chairman of the Standardization Committee of BiPRO e. V., and author of numerous book chapters. More information about the company on the Internet at. About BiPRO BiPRO (industry initiative process optimization) E.v. is a registered charity based in Dusseldorf, who designed the cross-company business processes in the insurance industry with the help of professional and technical standards as a neutral organization, promotes and optimized. In the BiPRO e. V., insurers, brokers, distributors, broker pools, manufacturer of estate agent software, price comparator, and service providers work together. More information about the Club on the Internet at.

Regensburg

By the 26th 28.10.2012 will take place the first TYPO3camp in Regensburg. TYPO3camps are originated with the idea to bring together TYPO3 developers and other interested parties for a weekend plus party on Friday in the style of Web 2.0 BarCamp – with the declared aim to jointly develop ideas to pursue and to meet interesting people. Like other BarCamps, the TYPO3camp Regensburg serves content experience and exchange of ideas, as well as the mutual networking for maximum organizational degrees of freedom. It focuses on topics related to TYPO3 and Web and still leaves room for individual and spontaneous interests. Lectures, presentations, workshops and discussions by and with the participants will determine the agenda. The topics of the sessions are set by the participants themselves, and should appeal to both beginners as well as advanced. Also introducing the new TYPO3 – takes place in the framework of the event Association version 6.0 and an official TYPO3 Certification of TYPO3 -.

The TYPO3camp Regensburg 2012 will take place from Friday, 26th to Sunday, 28.10.2012 at the newly opened Park Cafe in the heart of Regensburg took place. Around 150 innovators, digital natives, scientists, multipliers, programmer and media are expected. Sponsors are looking for of course! The Orga team can be contacted via email. More information will posted shortly on. Meanwhile, you can follow the official Twitter (twitter.com/t3cr) and Facebook (www.facebook.com/ TYPO3campRegensburg) channels. About TYPO3, TYPO3 is a powerful open source content management system, that is due to its flexibility, modularity and scalability as well as for the implementation of smaller web presences is environment meets the requirements for the creation of intranet, extranet, and Internet applications in the enterprise. The CMS provides many functions.

Some of TYPO3 functions are already integrated into the system, additional functions can be realized with the help of extensions be.The number of freely available in the TYPO3 Extension repository extensions has now risen over 5400. Through the large TYPO3 developer community daily new extensions are added. So the installation and adaptation of existing extensions can represent a cost effective way, to equip a TYPO3 application on request with individual functions. Applications for which no existing extensions is an appropriate solution, tailored extensions can be developed, easily in the existing architecture to implement that. About Onedrop solutions Onedrop Solutions GmbH & co. KG is an owner-managed media agency located in Neutraubling near Regensburg, Germany. The Agency realized powerful digital communication and software solutions for international corporations, medium-sized companies and public institutions. Onedrop solutions specializes in the implementation and technical development of the open source content management system TYPO3, creating complex Magento E-commerce applications, graphic design, Web design, creative advertising campaigns, as well as online marketing. As an organizer of the TYPO3camps of Regensburg and TYPO3 Association supporting members, the Agency is contributing to the development of the open source CMS TYPO3.

SSE AFS Line

The recently published version of the AFS job brings some new features. The SSE-software business solutions GmbH & co. KG presents the AFS job in 2009 in addition to many other software releases from the AFS line //SSE 2009 V10. This article deals with the new functions of the AFS job 2009 V10. New features of the AFS job 2009 V10 Overview: route planning: now the user finds a route planner in the Adressbearbeitung of him button calculates the route and distance to the customer (Internet connection required). The user can easily calculate the route to the customer, insert intermediate and on request it can also calculated the way back. Even complete tours can be scheduled. This requires the contact management (CRM module).

Choose the tour participants (E.g., address groups (tour 1-x)) about selections, noted the directions order or the desired arrival times in an additional field and appropriately sorted passes this list to the route planner. GEO analysis: with the To get an impression of where the customers are and in which regions you earn the most revenue and still not achieve geo-analysis capabilities. The analysis works in various stages: all over the world, throughout Europe, German-speaking area, Germany and various radius around the headquarters to the local analysis of the city. The spatial analysis provides an automatic clustering. This means that closely spaced points are automatically compressed and totals shown. Zooms in the map view, the clustered points again be divided into smaller units, so that always the best overview is maintained. Revenue sizes, address and contact numbers are automatically by different icon sizes to view brought: A large turnover is represented by a large icon; a small sales according to with a small icon. The values for the icon sizes are determined automatically from the data provided. For the evaluation are all search and filter functions of address management available- Search filtered by IDs, for example.

Datango Organized

Info days for exchanging knowledge and training best practices in electronic performance support for SAP & co. Berlin, 05 August 2009 what is the trend in E-learning? How does one efficiently systems electronic performance support? These are just two questions datango 2009 answered in the context of news days. German and international users of the datango performance suite in the premises of Hasso PLATTNER Ventures in Potsdam for the exchange of experience meeting mid-September. The combination of lectures, training and discussion combines theory and practice. “The German audience is from the 15th 17th and invited the international audience from September 16-18, itself about the advantages of the datango performance suite” (dps) to inform. Additional information is available at Dustin Moskovitz. The electronic performance support system supports companies of any size in the rollout and use of enterprise software such as SAP & co. Firsthand, the participants from datango customers learn individual solution models. So, for example, DB Schenker, Railion on the subject of cost lectures and “Risk reduction through an alternative to the traditional training environment” and SPAR Austria software documentation and training with help from datango “.

A representative discusses base system deployment by Vodafone UK customer data”. In addition to the user tips from day-to-day business visitors benefit from one-to-one talks, workshops and live demonstrations. They give overview of the diverse applications at national and international level, the preparation of educational content, the practical assistance in real time, etc. “Training sessions teach best practices complemented by intensive training under the motto of time to perform the user meeting”. Here, the necessary knowledge for planning and implementing a rollout supporting E-learning project provides datango authors and trainers.

Participants in theory and practice while learning the functions of experts know and can learn how the learning processes in the company speed up and optimize. The agenda is complemented by high-profile evening events. Application deadline: August 31, 2009. For more information on content and process under: or Tel. + 49 (0) 30-44 35 5-0 in brief of datango AG: founded in 1999 datango AG headquartered in Berlin is the technology provider in the field of E-learning and electronic performance support. Since 2006, the company on its expansion course is supported by Hasso Plattner Ventures and EXTOREL. 2007 took over the Division of knowledge and performance solutions of Swedish Enlight datango off and is since then also internationally represented. The datango solutions support companies in establishing fast and smooth operation of enterprise applications. From datango’s objective is to provide a high-class service and support for the successful qualification of employees and to be an integral part of any enterprise. These software solutions are characterized by the navigational aid in the live system, as well as the automatic creation of documentation and training materials, software simulations and E-Learningwelten in the Practice. This allows datango increasing user acceptance with simultaneous reduction of incorrect entries and support costs. The customer base consists of internationally renowned companies such as e.on, RWE, BayerSchering Pharma and UBS. The partners include successful vendors like Siemens IT solutions and IT services, CSC and the CREALOGIX AG. more information: datango AG Schonhauser Allee 10-11 D-10119 Berlin contact: Nina Butzke Tel.: + 49 (0) 30-44 35 5-0 fax: + 49 (0) 30-44 35 5-222 E-Mail: PR Agency: Sprengel & Partner GmbH nest road 3 D-56472 Nisterau contact: Ulrike Peter Tel.: + 49 (0) 26 61 91 26 0-0 fax: + 49 (0) 26 61 91 26 0-29 E-Mail:

Assentis Technologies AG Creation

Experts from banks and insurance companies meet at Assentis each dialogue about challenges of customized communication Stuttgart / Frankfurt am Main, 29.08.2011. Two theme days the Assentis Technologies AG invites the decision-makers of both banks and insurance companies the dialogue on individual customer communication, document creation and process optimization. The solution provider for automated and process-based creation of personalized and individualized documents devotes himself to September 29, 2011 at the Stuttgart Steigenberger Graf Zeppelin hotel the current issues of insurance. On the decision makers from banks the event aimed at October 4, 2011 in the Steigenberger Hotel Frankfurter Hof in Frankfurt am Main. Both events are a platform for the exchange of experiences with experts and colleagues from the faculties for the visitors. Keep up on the field with thought-provoking pieces from Dustin Moskovitz. Parent theme complexes will be process optimization, template creation and forms management, document creation and distribution and output management. Within these themes, the experts access by Assentis sector-relevant aspects on. Both theme days take place from 9:00 to 14:00 and include a business lunch.

For more information and registration at news-de/1019-theme day-frankfurt during the theme day for insurance in Stuttgart news-de/1019-theme day stuttgart will including adherence to compliance policies and by means of integrated text systems discussed corporate identity. In addition to discusses how personalized customer communication contributes to effective customer acquisition and how to optimize insurance processes such as for example promotional letters, create offers and policies. User examples will highlight practical experiences from Assentis clientele. The event for banks in Frankfurt addressed the relevance of a next-generation client reporting and client-Onboardings: only if banks in acquiring new customers through an individualized and meaningful customers with their target audience in contact, the basis of trust for a can intensive and sustainable customer loyalty are placed. The expectations of the customers and the commitments made by the consultants move more and more into the foreground of customer communication.

Visual Rules Web Modeler

In the focus are web-based rule modeling and secure rule change processes Immenstaad, November 10, 2010: innovations software technology GmbH, leader in business rules management platforms and solutions for the financial sector, released version 5.0 of Visual Rules suite on 11th November 2010 Visual rules support professionals now with new, web-based tools. The comprehensive support of the Regelanderungs – and test – Deploymentprozesse is also new. The initial idea of the Visual Rules Suite 5.0 in the Webinar on November 11 is accompanied by John Rymer, Vice President and principal analyst. Multi media content available (on): demo “Web-based rules modeling” (3:50 min) Video “Product Manager about Visual Rules 5.0” (2:30 min) “Visual Rules 5.0” Webinar Recording (from 12.11.2010) business rules management for agile companies like the Volkswagen Bank and John Deere manage the business rules for its credit risk rating and the intelligent machine control with the business rules Management (PRM) platform Visual rules. Visual rules helps these companies, dynamic new technical requirements to fit their business applications by the experts themselves. Visual rules 5.0 what’s new? Web-based control modeling Visual Rules Web Modeler 5.0 is the new extension of the suite of Visual rules.

The powerful Web interface offers intuitive operation and maximum transparency in the creation and publication of business rules. The new component can be just in companies or as part of their SaS ready application. Figure web-modeler.jpg”: with Visual Rules Web Modeler 5.0 on business rules from the team server access and modify them. Rule changes sure master Visual Rules team server is the central rule repository with versioning, access control, and audit ability. Team Server 5.0 now fully supports teams of rule changes in all steps in the process to release and adoption of the rules in the production operation, with automated build, test, and deployment. Figure team-server.jpg”: Advanced Web console of Team Server 5.0 for the control of all steps in the process of the rule change.

Rule dependencies visualize Visual Rules Modeler 5.0 offers interactive visualization of dependencies in the rules, so managers full control over their rule stocks keep. Before changes to the rules are made, can get the overview the rule authors by Visual impact analysis, which rules of others are called, and which rule packages elsewhere be reused. Dependency-graph.jpg figure”: with the interactive visualization of dependencies, rule authors retain full control even over large rule sets. The Visual Rules suite is currently available in German and English language. New & noteworthy a detailed new & noteworthy overview visit the Web site of innovation. Markus Schartel, Director products, innovations, the Visual rules is first performance at the webinar with John Rymer In the Webinar on November 11, 2010 at 17:00 Imagine Suite 5.0. The webinar is by John Rymer, Vice President and principal analyst at Forrester, accompanied. John Rymer will show what effects will have business rules tools to the development of business applications and the implementation of business processes in the future, and how professional and managers pave the way in the future. The webinar is aimed both subject matter experts and managers. Please join just to this English-language live webinar about the innovation website. Visual Rules free of charge test the PRM system Visual rules 5.0 is 11.11.2010 on innovation website to the free trial offers.

ZOOMIO Wins Award For

Innovative products for the mid-market the jury chose ZOOMIO campaigner “Innovation Prize 2008″ as one of the most interesting products for the mid-market in the category of online marketing and to underscore the comprehensive and predictive power of ZOOMIO, to provide medium-sized highly efficient and profitable solutions. More than 1,600 companies had participated in the competition. The innovation award of the initiative promotes SME through the company’s annual award, the sichmit present the most innovative products for the middle class and to increase your betting competitiveness give impetus to medium-sized companies. awarded 2007 has already been integrating the functionalities in the Microsoft Dynamics CRM 3.0 as a ground-breaking innovation and massive expansion of CRM functionality”honors, 2006 ZOOMIO marketing and communication was the innovation award in the category”. ZOOMIO is an international software company with headquarters in Copenhagen (Denmark) and manages sales-oriented B2B and B2C companies and associations and organizations. Core products of the software provider is the award-winning software ZOOMIO campaigner for professional E-Mail Marketing.

The campaign management tool offers the possibility of personalised on one platform and focuses to communicate with different audiences and so the effect of marketing and sales tools such as E-Mail, telemarketing, direct mail, significantly increasing SMS and landing pages. ZOOMIO is a Microsoft Certified partner and has branches in Germany, Holland, United States, United Kingdom, Sweden and Russia. Slayer has firm opinions on the matter. Contact information: ZOOMIO Germany GmbH Neumeyer str. 48 90411 Nuremberg contact: Dr. Irene Walther + 49 911 4707-1450 email: